Direct Response is a strong advocate and user of call routing plans over NGN services. We consistently use intelligent network routing to ensure seamless transferring of calls between our customers and our two UK call centres.
We guarantee to assist you expand your business in 44 countries worldwide while eliminating very high costs associated with setting up an office abroad because calls can be answered by UK employees.
You can improve customer service by giving customers the response they need by ensuring they talk to the right person, at the right time.
Please call 0800 011 4915 for more information on our wide range of intelligent network call routing.
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- Emergency Routing - In the event of an
emergency calls are always answered
- Time, Day & Date Routing - Your business calls will be
accessible outside office hours including Bank Holidays and weekends
- Message Routing - Calls are routed to a
recorded message e.g. advising customers on business opening times
- Area Routing - Calls are routed according to staff resources at multiple locations
- Divert Routing - Calls redirected to an additional office when the primary location is busy
- Queue Routing - Calls held in a queue to ensure callers are not lost when the lines are busy
- Volume Routing - A limit is set on the number of calls handled at any one time and any excess is re-routed to an alternative destination
- Interactive Voice Routing (IVR) - The caller is transferred directly to the specialist best able to handle their enquiry.
- Calling Line Identity (CLI) - Call automatically redirected to a designated location without the need for IVR
- Voice Forms - A voice form automatically captures information so there is no need for handling staff to deal with the call
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