Call Logging Service

Your business will greatly benefit from the many features provided by Direct ResponseTelecom’s call logging service which allows you to monitor calls from any extension and even mobile phones. Other benefits include identifying the optimal number of lines required against fraudulent or wasteful high phone usage and also charge calls costs to the right department.

Precision CPE

Precision provides an integrated solution that monitors, records and reports upon all traffic across your telecoms network. By providing a clear and precise picture of system and operator performance Precision helps you plan for change and build an efficient call handling system based on accurate information rather than costly guesswork.

Precision shows you how everyone uses your telephone system and how incoming and outgoing calls are handled. Graphical reports showing call patterns, busy periods and telephone traffic trends help you manage your staffing levels more effectively. Threshold Alarms alert you immediately if a call is made to a certain number, exceeds a certain duration or if the average call time, goes above a certain limit etc. Easier detection of abuse means greater cost control and increased productivity.

Precision has been awarded Nortel Compatible Product status for Meridian and CS1000 platforms. It is also compatible with most leading name PBXs.

Precision ASP (hosted call logging)

Precision offers a range of hosted web-based services that provide telecoms / IT cost reduction opportunities to medium sized and large organisations.

The Precision solution specialises in the interpretation and management of a combination of supplier billing and usage data collected from site equipment such as PBXs and servers. This valuable data is presented in a wide range of easily read, pre-formatted reports which can be accessed through a standard web browser.

Precision is a modular solution so you can choose the functions best suited to your organisation's requirements. The modules are

Call Logging web - enabled telecoms management which includes;
Threshold Alarms - for monitoring, billing and reporting on telephony services.
Cost Reallocation - consolidates cost information and creates visibility of costs per employee and department.
Cost Recovery - indicate personal expenditure on mobile phone bills; VAT claimed on personal calls can cost organisations millions in penalties from Customs & Excise.

Please call 0800 011 4915 for more information on Call Logging Service