Phone Systems Maintenance and Support

Direct Response Telecoms in conjunction with Maintel, one of the UK’s largest providers of voice and data solutions, provides maintenance support services to UK businesses.

We have established a nationwide presence via Maintel’s 20 years experience with more than 100 engineers working across 10,000 sites.

Our partners' engineers and technical support team are highly trained and qualified by leading manufacturers of voice and data products, providing exceptional service, skills and expertise to a wide range of businesses, including organisations where reliable communication solutions are mission critical, such as police forces and NHS Trusts.

We work in close partnership with the suppliers allowing us to utilise their expertise and assuring our customers of the best possible support for their communications solutions. We also employ highly skilled staff trained to deal efficiently with your requirements.

REPORT A FAULT

SYSTEMS WE SUPPORT

DATE & TIME CHANGES

Our Maintenance and Support Services:

One Contact

Direct Response provides one point of contact all your voice and data requirements, regardless of your system supplier. We have established relationships with trusted partners, enabling us to deliver a managed service, ensuring customers of swift fault resolution and minimum disruption to your business operations.

Flexible Cover

Whether you are looking for a support cover during standard working hours or require fully comprehensive 24/7/365 support, we will work with you to understand your business and tailor a solution to meet your needs.

Maintel’s Flex24 solution is developed for businesses that do not require a full 24/7/365 cover yet would like the added reassurance of support when they need it. Flex24 is an add-on to your standard cover allowing you to call out an engineer to fix a fault outside of business hours and you always pay a fixed price regardless of the fault or time of call out.

Webcall

Webcall is Maintel’s online fault management tool which gives you a view of the status, history and call statistics of faults reported. The system also provides real time KPI's, SMS and email alerts set by user-defined parameters for full audit trails including time and date stamped service history.

Amendments

Maintel's daily remote programming allows adjustments to your maintenance and support to be made within 24 hours request. Maintel also provides work such as handset facility changes, voicemail support and general technical advice..

IT infrastructure

Maintel provides fully integrated IT infrastructure service to supply, install and configure your entire network needs. Offering maintenance on routers and switches from all leading telecom providers.

Backup & Manufacturer Support

Fault management is tailored to meet agreed service level agreements. Additional manufacturer support means Maintel can involve manufacturers directly for rapid results.