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Call Recording Services

Direct Response Replay is located directly within the national network and offers a complete call recording solution suitable for all types of businesses and services.
telecoms call recording services

This unique product consists of an entire recording platform that can be used for both inbound and outbound applications.

Customers can choose which number ranges they wish to use the call recording service on.

Recording of the call takes place as soon as a call which is placed through the Direct Response network is answered and terminates when the call is released.

Solutions are tailored around individual company requirements with the benefits of scalability to allow for your company expansion.

Our call recording services also includes

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Contact Direct Response on 0800 011 4915 to dicuss how call recording can help capture those important calls and enhance your customer service.

Using call recorders to capture all the calls that your business makes, ensures you conform to legal requirements in relevant markets (i.e. financial) and can assists in the training and development of our employees.

Direct Response can provide cost effective solutions with easy and fast access to recordings, as well as simple expandable modules to ensure the solution can grow with your organisation and to meet any changes in it technology infrastructure.

Direct Response's range of call recorders have fill integration with the majority of systems, allowing a greater flow of information relating to calls that can be used to start and stop calls and add details to the call database.

Comprehensive security systems ensure the right people have access to calls and this can be set as tight or as loose as required.

Features and Benefits

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Network Management Stats:

The Call Recording service is designed to record telephone conversations at the network level for specific subscribing Direct Response customers. The service offered to service providers will allow them to recover any recordings made on their numbers by using a web interface. The length of time the messages are available for is dependent on the customer's requirements and a monthly storage cost will reflect this.

Conversations from inbound and outbound calls can be grouped together into an account. A flexible search engine is used on the web interface to allow callers to find archived telephone conversations. This can be as simple as finding all calls to a Non-Geographic Number within a certain day, for example, asking for all calls longer than 30 seconds, shorter than 2 minutes between 2pm and 3pm from all Non-Geographic and IDA calls.

The results can be ordered by either ascending or descending start time and are displayed in blocks of 10 records. The user can step forwards or backwards through these blocks as required. Once a record is selected the user can select to play it over the Internet. At this stage there is an option to save the prompt for later use by right clicking the download option and selecting 'save target as'. The selected recording can then be stored as required or marked for deletion depending on the service owner's preference

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